As you may or may not be aware, beginning in January 2025, the Centers for Medicare and Medicaid Services (CMS) will implement new rules that limit the number of supplemental questions on HCAHPS patient experience surveys. This change poses a significant challenge for healthcare foodservice departments, as many will need to either eliminate questions or drastically reduce their questions in the survey.
In our recent webinar, panelists tackled this pressing issue head-on. They shared strategies for adapting to the upcoming changes and explored actionable solutions for gathering patient feedback effectively once the change goes into effect.
Here’s a glimpse of what the session covered:
- Key Changes in 2025: A breakdown of how CMS’s new rules will affect healthcare foodservice surveys.
- Survey Alternatives: A look at the pros and cons of various methods and technologies for collecting patient experience data.
- Future-Focused Strategies: Insights into short-term fixes and long-term innovations to maintain high-quality feedback.
What are the best ways to ensure your department continues to gather meaningful patient insights? Which question should take priority? And how can emerging technologies or third-party tools help fill the gaps?
These are just a few of the questions our panelists explored during this engaging session.
Don’t get left behind — AHF members can watch the webinar recording to stay ahead of the changes and make informed decisions for your department on AHF’s Online Learning Center.
Not a member yet, learn more and join today!
*CEUs for recorded webinars are offered based on criteria issued from each accrediting body.
